Our most frequently asked questions are below, so please have a browse. If we haven't answered your question, please do reach out to us - we'd love to hear from you. Reach us through our contact page.
(Note: if you have a gift card for a 50ml bottle, expiring on or before 31/12/21, please contact us to redeem it).
The product I'd like is out of stock, can I pre-order for when it becomes available again?
Yes you can! For any out of stock products we have a pre-order button on the product page, where you'll also find information about when we are due to replenish our stock levels. Once you pre-order a product, we will automatically send your parcel to you as soon as we can.
Please note: if your product contains a combination of pre-order items and in-stock items your whole order will be sent together once everything is back in stock. Therefore if you'd like to receive your in-stock items straight away, please order these separately. Thank you!
Could you help me with any recommendations?
Absolutely! We love to talk to our customers and we're more than happy to discuss what you might like from our collection. Whether you're looking for yourself, or for a gift, if you tell us what you normally like we can provide bespoke recommendations for our collection. Reach us via social media or our contact page.
Not sure where to start? That's ok too! Please get in touch with us and we'll chat through what you might like. There's no obligation to purchase from us.
Do your 10ml and 50ml perfumes come with spray tops?
Yes! Whilst we don't have sprays on our sample vials, our bigger bottles come with spray tops which are very easy to use.
Do you have any male/female fragrances?
We get asked this a lot! Despite what the mass market dictates to us, at Abbey Perfumery we don't believe that fragrances should be 'for men' or 'for women' - who are we to tell people what they should like based on their gender? We are an inclusive perfume company... if you like roses - wear roses (if you are indeed a fan of roses remember to check out our Kindled Rose and Oriental Rose perfumes, they're lovely), if you like peppercorns - wear peppercorns (check out Piper). No labels, just beautiful and sustainable perfumes that smell divine.
Don't know where to start with this unisex perfume concept? We know choosing a new fragrance online can be a rather daunting prospect. That's why we've created our Discovery Boxes which allow you to test a selection of our perfumes (each grouped into categories). These allow you to spend time choosing your favourite perfumes from the comfort of your own home.
We're here for you too - if you are looking for a perfume for someone in particular, and you know what they normally wear (or even if you have no idea), please do reach out to us via social or via our contact page and we'd be delighted to discuss some personalised recommendations for you with no obligation to buy.
Do all Abbey Perfumery fragrances use natural ingredients?
We actually use a blend of naturals and synthetics in our perfumes - there are a couple of reasons we have chosen to do this.
Our ambition is to be the inclusive perfume company that can deliver beautiful fragrances to anyone, including Vegans. Some of the synthetics we use are substitute for traditionally animal-derived perfume ingredients such as musk, honey and leathers. This means we can still have a comprehensive collection of perfumes, without causing harm to animals in the process. So everyone's happy!
Another reason we sometimes choose to use synthetics is that we are very sustainability-conscious as a company. Some ingredients such as Sandalwood are in short supply, so we use synthetics to recreate these elements without causing harm to the environment or depleting scarce natural resources.
Do you test on animals? Are your perfumes Vegan?
No, we are totally cruelty free. We don't test our perfumes on animals, nor do we use any ingredients which are tested on animals in our manufacturing process. Therefore our perfumes are also suitable for vegans.
Your perfumes are great value - are they great quality?
Absolutely! We are an inclusive perfume brand with great quality products. To us this means ensuring our products are suitable for everyone (they are vegan and cruelty-free), and ensuring they are affordable, too. We strongly believe we have created perfume that other companies would charge £90-£100 a bottle for, for around £20.
All our perfumes are Eau de Parfum, which means they contain a higher percentage of perfume oil (we use between 18 and 25% in our fragrances) than Eau de Toilette fragrances. This means they are stronger so they last longer on your skin, and you can apply less, which means your bottle lasts longer too - so it's a win-win!
Are your products recyclable? What's your view on plastic?
They sure are! We have tried to limit plastic wherever possible within our processes, products and packaging, because we know this can be harmful to the environment and difficult to recycle in certain forms. In our Discovery Boxes, our box is 100% recyclable cardboard. The glass vials are also recyclable with your usual household glass recycling.
Our perfume bottles are also recyclable in your usual household recycling, as are the boxes they come in.
Finally, when you order from us we always send our perfumes out beautifully packaged in paper and carboard packaging. We use recycled shredded cardboard for cushioning your bottles in the postal box so that they are well protected from damages. No polystyrene in sight - we hate the stuff!
Do you offer refills?
Not yet! However, this is something we would love to do. Watch this space!
Do you deliver outside the UK?
We're working on it! We have been astounded by the number of people overseas who would love to try our collection. We are working on a way to be able to ship overseas, so please bear with us. If you are overseas and would like to order from us it would be great if you could let us know where you are, so that we can make sure your country is on our list - just drop us an email at firstname.lastname@example.org - thank you!
If you have any other queries, or would like information about trade opportunities please email us at email@example.com or complete our online contact page.